After Samsung’s Galaxy Note 7 exploding smartphones debacle, the company is more than ready to move on, and is hoping it can convince customers its other phones — like its flagship Galaxy S7 — won’t explode or set fire to your bedroom.
Samsung posted a note on the company website late Friday, saying it stands behind the “quality and safety” of the Galaxy S7 family, and disputing reports that any fiery problems consumers have had with those devices is not related to the battery issues that plagued the Note 7.
“There have been no confirmed cases of internal battery failures with these devices among the more than 10 million devices being used by consumers in the United States; however, we have confirmed a number of instances caused by severe external damage,” the company says. “Until Samsung is able to obtain and examine any device, it is impossible to determine the true cause of any incident.”
A quick search of the Consumer Product Safety Commission’s SaferProducts.gov database turns up a handful of recent complaints about the S7 overheating, with at least one person claiming to have been burned.
Samsung’s attempt to reassure customers comes a month after the company said the trouble it had with the Galaxy Note 7 could cost it about $3 billion. At that time, Samsung said it was planning on expanding sales of flagship models like the Galaxy S7 and S7 Edge.
Meanwhile, in South Korea, Samsung is going the extra mile to convince customers to come back by offering discounts on the not-yet-announced Note 8.
by Mary Beth Quirk via Consumerist