While dealing with customer complaints is never a fun experience for anyone in the service industry, lashing out isn’t going to help things, especially now that anyone with a smartphone can be a filmmaker. A Burger King franchisee in Louisiana says its fired a worker who was caught on tape cursing at a customer who’d asked for a refund.
Apparently dissatisfied with what she received after ordering a milk shake — though it’s unclear what the specific issues was — the customer had her phone’s camera rolling as she asked to speak to a manager, reports TheBlaze.com on footage from LiveLeak.com (warning: profanity).
A worker behind the counter responds to the refund request with what seems to be sarcasm.
“Baby, you’re about to get it. Just wait. You’re gonna get your s**t,” she says.
When the customer calls her out on swearing, saying she shouldn’t treat people that way as part of her job, the conversation escalates.
“I don’t know what happened to you today,” the customer replies. “You handed me soft serve ice cream and then gave me some garbage and I’m not going to eat it. And you’re rude.”
While swearing again, the worker comes out from behind the counter and walks toward the customer as the camera continues to roll, telling her to “take a picture.” Another Burger King employee comes out in an apparent attempt to calm down her coworker, to no avail.
The customer then claims the worker has stepped on her foot, and informs her that it’s assault, and says she’s going to call the cops before the video ends.
Burger King issued a statement saying the worker in question has been fired.
We are aware of the video posted on Facebook. Guest satisfaction and service are of the highest priority to everyone at BURGER KING(R) restaurants. The franchisee that owns and operates this restaurant has terminated the employee involved and has reached out to the guest directly.
Burger King Employee Absolutely Loses It After She Doesn’t Want Customer to Have It Her Way [TheBlaze.com]
by Mary Beth Quirk via Consumerist